What if my order arrives damaged?
What types of credit cards do you accept?
We accept MasterCard, Visa, American Express, and Discover.
What if I don't feel comfortable making a credit card purchase online?
No problem, if you prefer to use a personal check please call 1-877-886-0992 to place your order by telephone. Customer Service is open from 10:00 to 6:00 EST, Tuesday through Saturday. Shipment of your order will be delayed until your check clears so receiving your order will take additional time.
Here are some shipping FAQ's but to read more about what to do when your order has shipped and you are waiting for your delivery please download the information a pdf file here.
What about shipping?
Our prices include residential or commercial shipping to US states in the Eastern or Central time zones. There is a $100 shipping surcharge per order, where the amount of the order is under our minimum order amount. This applies to eleven Mountain and Pacific time zone states due to increasing freight rates. The minimum order amount to avoid any shipping surcharge is $500 to AZ, CO, ID, MT, NM, NV, UT, WY, and $700 to CA, OR, WA. In most cases orders of two or more rockers or chairs will eliminate this surcharge.
The shipping carrier will call to set up an appointment for delivery and a signature is required. Rockers and chairs are shipped via UPS Freight on large trucks due to the oversize shipping cartons so please advise us of any shipping considerations to your location in the Additional Information box on the checkout page.
Please note: Some shipping addresses in the US incur a substantial shipping surcharge due to their location such as when a ferry would be required for delivery, islands connected by bridges like the Florida Keys, Kiaweh Island in South Carolina, islands like Nantucket and Martha's Vineyard, or the rockers are to be delivered to an address in a major metropolitan city such as Washington DC, Chicago, Los Angeles, or New York. If your address is one that would incur such a surcharge and where we would suffer a loss over and above the sales price we will notify you and you can either agree to pay the extra shipping charges, agree to an alternate shipping address, or cancel your order.
Please also note that shipping includes residential delivery to the door only. If you ask the driver to bring the carton inside, or unpack it for you, you may incur additional charges from the delivery company and these additional charges will be charged to you.
Do you ship internationally?
We can ship to Canada, please call or e-mail us with your shipping address including your postal code and we can get a shipping quote. Shipping to Alaska, Hawaii and international destinations may be able to be arranged by you through American Baggage. This shipping company is located in Methuen, Massachusetts and their toll-free number is 800-752-6773 (or 978-975-0142 from outside the US). Our experience with this company has been good and the rates are very reasonable. We can ship your rockers to the departure US shipping port with the required packing slips and documentation. You will be responsible for making the shipping arrangements (including insurance coverage) with the shipping company directly and for any import taxes or duties in your destination country. We can only warrant that the rockers are free from defects until they are delivered to the departure port so the optional insurance coverage during shipment is highly recommended and well worth the extra 3.3% of declared value.
How long will my order take?
We will send you an e-mail confirmation of your order immediately upon receipt of your payment. Your credit card will not be charged until your order is ready to ship.
Quick ship items are in stock in our warehouse and can ship within 1-5 business days. Shipping time will add another 2 to 7 days depending on the delivery address.
Special order products will take 2 - 4 weeks depending on the style and color or finish. Occasionally special orders may ship directly from the manufacturer.
During the busy spring and summer seasons certain styles or finishes may be temporarily oversold and shipping may take a little longer unless you order from our quick ship selection. We will make every attempt to keep you informed when we are updated by the factory about inventory as it may relate to your special order.
Once the items have shipped we will e-mail you with a tracking number so that you will be available at the shipping address for delivery.
Still have questions? You can chat live with us, or if we're not online , or call 877-886-0992 during business hours Tu-Sat from 10-6 EST.
What about returns?
We want you to be completely satisfied with your new purchase. In the event that you find you are not satisfied with your order, please contact us for a return authorization. You can then return your order for a refund or exchange within 30 days of receipt. After receiving an authorization code simply place the product in its original packaging. The item(s) must be in a new, unused and resalable condition. Upon receipt of the returned merchandise a refund or a credit will be issued. This refund will be for the purchase price minus any freight charges for delivery and return. (Note: Purchases that received free shipping will have the actual shipping costs subtracted) There will be a 15% restocking fee, but if you chose to exchange the merchandise for other product (s) that are equal to or greater than the piece of the returned item(s) the 15% restocking fee will be waived.