Important Shipping Information
What about shipping and shipping charges?
Our prices include residential or commercial shipping to US states in the Eastern or Central time zones. There is a $100 shipping surcharge per order, where the amount of the order is under our minimum order amount. This applies to eleven Mountain and Pacific time zone states due to high freight rates. The minimum order amount to avoid any shipping surcharge is $550 to AZ, CO, ID, MT, NM, NV, UT, WY, and $700 to CA, OR, WA. In most cases orders of two or more rockers or chairs will eliminate this surcharge.Please note: Some shipping addresses in the US incur a substantial shipping surcharge due to their location such as when a ferry would be required for delivery, or the rockers are to be delivered to an address in a major metropolitan city such as Washington DC, Chicago, Los Angeles, or New York. If your address is one that would incur such a surcharge and where we would suffer a loss over and above the sales price we will notify you and you can either agree to pay the extra shipping charges, agree to an alternate shipping address, or cancel your order.
The shipping carrier will call to set up an appointment for delivery and a signature is required. Rockers are shipped via large freight trucks due to the oversize shipping cartons so please advise us of any shipping considerations to your location in the Additional Information box on the checkout page.
Please also note that shipping includes residential or commerical delivery to the door only. If you ask the driver to bring the carton inside, or unpack it for you, you may incur additional charges from the delivery company and they may bill you for these charges. If there is any question ask the driver first.
Will I receive notification of shipping?
You will receive a tracking number via e-mail when your order has shipped. Adult rockers are most often shipped via UPS Freight and can be tracked at http://www.ups.com or the alternate freight carrier's website. Child rockers, tables, and footstools usually ship via UPS Ground. In-stock cushions and replacement cane parts ship USPS Priority Mail or USPS Parcel Select.
Do I have to be home to sign for the delivery? Freight companies have been instructed to call for a delivery appointment if your order is being shipped to a residential or limited accessdelivery address because someone must be available to inspect the carton and the contents and sign for the delivery. If you instruct UPS to deliver without a signature the responsibility becomes yours if the shipment is damaged or goes missing. We will not be able to assist you with any claims for missing or damaged items if the proof of delivery ticket indicates that the cartons were left without a signature. Please ask us to send you a Waiver of Responsibilty Form if you will be asking for your shipment to be delivered without a signature. Please refer to our Important Shipping Information pdf for more information.
Some smaller UPS Ground or USPS items may be delivered without a signature.
What if I change my mind and refuse the shipment?
You can cancel or change your order at any time up until the items are shipped. After your order leaves our warehouse if you cancel or refuse delivery of the shipment you will be responsible for the freight charges to your shipping address as well as the freight charges to return the items to our warehouse. We will refund your money once we receive the items back in our warehouse in saleable condition, less all shipping charges. Custom finish orders cannot be returned or refunded.
What if my order arrives damaged or part of it is missing?
As with all furniture shipping there is the possibility of freight damage no matter how well the furniture is packed. Our ability to file a freight claim on your behalf is directly affected by what you do when your shipment is delivered. Please read the following information carefully.
FOR A SHIPMENT SHORTAGE:
If you feel part of your shipment is missing, count the pieces and check the number against what is indicated on your delivery receipt. Then write a precise description of the shortage on both your copy and delivery driver's copy. Adult rockers are normally packed one per carton.
INSPECT YOUR SHIPMENT IN FRONT OF THE DELIVERY DRIVER:
CAREFULLY INSPECT YOUR CARTON(S) AND THE CONTENTS FOR DAMAGE BEFORE SIGNING FOR YOUR DELIVERY. EVEN IF THE CARTON(S) APPEAR TO BE IN PERFECT CONDITION WE HIGHLY RECOMMEND THAT YOU OPEN IT IN THE PRESENCE OF THE DELIVERY DRIVER AND ASK THE DRIVER TO INSPECT THE CONTENTS WITH YOU. UPS FREIGHT AND OTHER FREIGHT CARRIER'S WILL DENY ALL CLAIMS IF NO DAMAGE IS NOTED ON THE DELIVERY RECEIPT. IF THE FURNITURE INSIDE IS DAMAGED WRITE A PRECISE DESCRIPTION OF THE DAMAGE ON BOTH YOUR COPY AND UPS FREIGHT'S COPY OF THE DELIVERY RECEIPT.
EVEN IF YOU NOTE DAMAGE TO YOUR SHIPMENT DO NOT REFUSE IT BECAUSE WE WILL BE CHARGED FOR RETURN SHIPPING FOR A DAMAGED ITEM THAT MAY OR MAY NOT BE REPAIRABLE. SEE BELOW:
SPECIAL NOTICE FROM UPS FREIGHT: The consignee is not justified in refusing a damaged shipment unless the damage has made the goods worthless. In cases of partial damage or loss, the consignee should accept the entire shipment and determine whether it can be repaired or retained with an allowance.
If you have noted damage to the box in writing on the shipping receipt and found that the furniture inside is also damaged, a picture of the box and the damaged piece(s) is essential in filing a claim. You can
if you have digital images, or mail your photos to us once you have notified us by phone or
e-mail that you will be mailing them. You must notify us of the damage within 3 days of receiving your order.
If the damage is to the rocker runners, or seat, we may be able to send you replacement runners, or seat. Damage to other parts of the rocker may have to be repaired by a furniture repair specialist in your area, or the damaged item may be replaced. If you have any questions about your shipment please call us at 1-877-886-0992.
Even if the box appears in perfect condition please inspect your furniture in front of the delivery driver. Do not let them hurry you along until you are satisfied that your order has arrived undamaged! Do not throw away the box or any packing materials until you have inspected your order and are satisfied that it is undamaged. We require a picture of the damage in order to have the damaged item replaced or repaired at our discretion.
What about returns?
If you are not satisfied with your purchase we will refund your money less any shipping charge we paid on your behalf as long as you return the item in the original, reusable packaging, and in original, new condition, within 15 days of receiving your order. You must contact us by phone or e-mail for a Return Authorization Number and return shipping address. Rockers must be returned to us in like new saleable condition to avoid a restocking fee of $50 per chair. Return shipping charges are your responsibility. Our products are offered with included shipping, so please note if you return a product our actual outbound shipping cost will be deducted from your return refund. Our standard return policy also applies if you refuse delivery of your order, or cancel it after the order has shipped. You may wish to insure the your return against damage. Once your return is received and the condition of the returned item is inspected and verified we will refund your purchase price to the credit card that was used at the time of purchase, less any outbound or return shipping charges. No returns will be accepted without a Return Authorization Number.
Do you ship internationally?
There is a $75 handling fee for international shipments.
We can ship to Canada, please call or e-mail us with your shipping address including your postal code and we can get a shipping quote.
Shipping to Alaska, Hawaii and international destinations may be able to be arranged by you through American Baggage (www.discountshipping.us). This shipping company is located in Methuen, Massachusetts and their toll-free number is 978-975-0142 or
e-mail to email@example.com. Our experience with this company has been good and the rates are very reasonable. We can ship your rockers to the USA departure shipping port with the required packing slips and documentation. You will be responsible for making the shipping arrangements (including insurance coverage) with the shipping company directly and for any import taxes or duties in your destination country. We can only warrant that the rockers are free from defects until they are delivered to the departure port so the optional insurance coverage during shipment is highly recommended and well worth the extra 3.3% of declared value. The shipper will need the weight of the box as well as the box dimensions. Weight for each rocker is 35 pounds and box size is 48"H X 28"W X 33"D. Rockers are shipped one per box.
How long will my order take?
You will receive an e-mail confirmation of your order immediately upon receipt of your payment. Quick Ship rockers ship within 1 to 3 days. Special order cushions can take 4 to 6 weeks. Please refer to the product detail page for your item and check the shipping tab to get an estimated shipping time frame. If you have any questions about your order feel free to , or call us at 1-877-886-0992.
In-stock cushions and replacement cane parts ship USPS Priority Mail or USPS Parcel Select. You'll receive a tracking number when they ship.
Freight shipping transit time is usually about 2 to 7 business days depending on your address. Once the items have shipped we will e-mail you with a tracking number so that you will be available at the delivery address.
How do I contact you?
, we monitor e-mail pretty much 7 days a week. You can also call us toll-free with any questions about your order at 1-877-886-0992. Phones lines are open Tuesday through Saturday from 10:00 to 6:00 EST.