Important Shipping Information
CLICK HERE TO PRINT OUR FREIGHT SHIPPING TERMS & CONDITIONS (pdf) - If you have, or will be, ordering rockers or chairs, you need to read our freight shipping terms and conditions and instructions regarding taking delivery!
What about shipping and shipping charges?
Our rocker and chair prices include US residential or commercial shipping to *most addresses in the Eastern or Central time zones. There is a $100 surcharge per order, not per rocker or chair, to eleven Mountain and Pacific time zone states due to high freight rates. The shipping surcharge applies to AZ, CA, CO, ID, MT, NM, NV, UT, OR, WA, WY. The $100 shipping surcharge will be waived for orders of FOUR or more adult rockers, or SIX or more chairs. Childrens furniture, footstools, side tables, and cushions continue to have free shipping (touch-up paint purchases do not count towards minimum order totals).Please note: Some shipping addresses in the US incur a substantial shipping surcharge due to their location such as a US domestic island and/or when a ferry would be required for delivery, the location is remote, or the rockers are to be delivered to an address in a major metropolitan city. Some examples would be: Boston, Chicago, Los Angeles, the NYC Metro Area, Greater Seattle, or Washington, DC. If your address is one that would incur such a surcharge and where we would suffer a loss over and above the sales price we will notify you ASAP and you can either choose to pay the extra shipping charges, provide an alternate shipping address, or cancel your order.
The shipping carrier will call to set up an appointment for delivery and a signature is required. Rockers are usually shipped and delivered via UPS Freight or other freight carrier on large tractor trailer trucks due to the oversize shipping cartons. Please print and read our shipping terms and conditions.
Please also note that standard included shipping includes residential or commercial delivery to the curbside, nearest outside door, or closest access point reachable via freight truck which are tractor trailer sized trucks. If your location is not accessible by large truck, please let us know before we ship your furniture. If that is the case you may need to meet the driver at the end of your road, in a nearby parking lot, or pick it up from the freight terminal. Other delivery options such as smaller delivery vehicles or placing the furniture in your desired room may be available for additional cost. Please contact us for a quote.
Also, if you ask the freight driver to bring the carton(s) inside, or unpack them for you, you may incur additional charges from the delivery company and they may bill you for these charges. If there is any question, ask the driver first.
To recap, these are some things that will incur extra shipping charges:
- US Domestic Island or ferry delivery charge.
- Re-delivery charge ($32): If you miss your pre-arranged delivery appointment and they have to come back.
- Re-consignment charge ($79): This means changing the shipping address after the freight has been picked up from us.
- High Cost Service Area Surcharge: Think "downtown". We'll call you if this applies to your address.
- Special size truck needed because the freight truck can't get in and out.
- Limited access delivery fee such as a a military base or place not accessible during normal business hours.
- Remote area.
Will I receive notification of shipping?
You will receive a tracking number via e-mail when your order has shipped. Adult rockers are most often shipped via UPS Freight and can be tracked at http://www.ups.com or the alternate freight carrier's website. Replacement parts and/or cushions are shipped USPS.
Do I have to be home to sign for the delivery? YES if it's a freight delivery.
Our specific instructions to freight carriers making residential deliveries are:
CALL FOR DELIVERY APPOINTMENT. CONSIGNEE (THAT'S YOU) **MUST** INSPECT CARTON AND CONTENTS FOR DAMAGE BEFORE SIGNING FOR DELIVERY.
Freight companies have been instructed to call for a delivery appointment if your order is being shipped to a residential or limited access delivery address because someone must be available to inspect the carton and the contents and sign for the delivery. If you instruct the freight carrier to deliver without a signature the responsibility becomes yours if the shipment is damaged or goes missing. We will not be able to assist you with any claims for missing or damaged items if the proof of delivery ticket indicates that the cartons were left without a signature at your request. Please print, sign, and return our DELIVERY RELEASE WAIVER FORM if you plan to ask that your shipment be delivered without a signature. Please refer to our Important Shipping Information pdf for more information.
Some smaller UPS Ground or USPS items may be delivered without a signature.
For rockers or chairs, please note the following important information: The rockers and chairs are usually shipped via UPS Freight on large trucks due to the size of the cartons. Please with any shipping considerations or concerns such as a gated community or restricted/narrow roads to your address.
I ordered two rockers, why is there only one box?
The rockers and chairs are normally packed two per box so look in the box(es) before calling to report a shortage. If you are missing parts such as nails or rocker runners (runners are normally packed within the shrink wrap holding the two rockers together) please call us immediately and we'll send them right out!
What if I change my mind and refuse the shipment?
You can cancel or change your order at any time up until the items are shipped. After your order leaves our warehouse if you cancel or refuse delivery of the shipment (unless damaged and noted on the delivery receipt at time of delivery) you will be responsible for the freight charges to your shipping address as well as the freight charges to return the items to our warehouse. We will refund your money once we receive the items back in our warehouse in saleable condition, less all shipping charges. Custom finish orders cannot be returned or refunded.
What if my order arrives damaged or part of it is missing?
As with all furniture shipping there is the possibility of freight damage no matter how well the furniture is packed. Our ability to file a freight claim on your behalf is directly affected by what you do when your shipment is delivered. Please read the following information carefully.
FOR A SHIPMENT SHORTAGE:
If you feel part of your shipment is missing, count the pieces and check the number against what is indicated on your delivery receipt. Then write a precise description of the shortage on both your copy and the freight driver's copy. Rockers and chairs are normally packed two per carton so look in the carton before assuming that part of your order is missing. If you are missing parts such as nails or rocker runners (runners are normally packed within the shrink wrap holding the two rockers together) please call us immediately and we'll send them right out!
PLEASE DO NOT REFUSE THE DELIVERY FOR DAMAGE TO THE SEAT, OR MINOR DAMAGE TO THE FINISH.
IF THE FURNITURE HAS BROKEN POSTS, LEGS OR ARMS, PLEASE REFUSE THE SHIPMENT AND WRITE A PRECISE DESCRIPTION OF THE DAMAGE ON THE DELIVERY TICKET.
Have your pocket knife handy to open your cartons, and have your cell phone or camera ready to take pictures. A picture is worth a thousand words!
CAREFULLY INSPECT YOUR CARTON(S) AND THE CONTENTS FOR DAMAGE BEFORE SIGNING FOR YOUR DELIVERY. EVEN IF THE CARTON(S) APPEAR TO BE IN PERFECT CONDITION WE HIGHLY RECOMMEND THAT YOU OPEN IT IN THE PRESENCE OF THE DELIVERY DRIVER AND ASK THE DRIVER WAIT WHILE YOU INSPECT THE CONTENTS. UPS FREIGHT AND OTHER FREIGHT CARRIER'S WILL DENY ALL CLAIMS IF NO DAMAGE IS NOTED ON THE DELIVERY RECEIPT.
IF YOU DISCOVER DAMAGE TO YOUR FURNITURE, WRITE A PRECISE DESCRIPTION OF THE DAMAGE ON BOTH YOUR COPY AND THE FREIGHT DRIVER'S COPY OF THE DELIVERY RECEIPT.
Again, even if the box appears in perfect condition please inspect your furniture in front of the delivery driver. Do not let them hurry you along until you are satisfied that your valuable furniture has arrived undamaged! Do not throw away the box or any packing materials until you are satisfied that your shipment is undamaged.
We require a picture of the damage in order to have the damaged item replaced or repaired at our discretion. If your furniture is damaged, a picture of the box and the damaged piece(s) is essential in filing a claim. You can e-mail your digital images to us at , or mail your photos to us once you have notified us by phone or e-mail that you will be mailing them. You must notify us of the damage within 3 days of receiving your order.
If the damage is to the rocker runners, seat, table top or table legs, we may be able to send you replacement runners, seat, table top, table legs. If you have any questions about your shipment please call us at 1-877-886-0992.
What about returns?
If you are not satisfied with your purchase we will refund your money less any shipping charge we paid on your behalf as long as you return the item in the original, reusable packaging, and in original, new condition, within 7 days of receiving your order. Special order or custom orders cannot be returned or refunded. You must contact us by phone or e-mail for a Return Authorization Number and return shipping address. Rockers must be returned to us in like new saleable condition to avoid a restocking fee of $50 per chair. Return shipping charges are your responsibility. Our products are offered with included shipping, so please note if you return a product our actual outbound shipping cost will be deducted from your return refund. Our standard return policy also applies if you refuse delivery of your order, or cancel it after the order has shipped. You may wish to insure the your return against damage. Once your return is received and the condition of the returned item is inspected and verified we will refund your purchase price to the credit card that was used at the time of purchase, less any outbound or return shipping charges. No returns will be accepted without a Return Authorization Number.
Do you ship internationally?
No, sorry, we do not ship outside of the 48 contiguous USA.